DW/BI Application Management Lifecycle
This is perhaps one of our biggest differentiators to complement our DW/BI Application Services. Our offerings in this segment are:
System Audit and Inventory
- IT Audit of systems and applications
- Inventory of all hardware, software, processes
- Map business and operations process flows
- Collect history of support problems, existing knowledge base, if any
Gap Analysis
- Identify gaps in support, and documentation
- This helps in scoping the work and in effort estimation
Shadowing
- Start providing service by shadowing existing support team
- SLA’s not in operation
- Assess the success of the transition
Provide Service
- Call Support Lifecycle
- Metrics Collection and Review
- Collect metrics that are agreed upon
- Review with client on a periodic basis